Refund policy

 

 

REFUNDS/RETURNS/CANCELLATIONS

• ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions & Custom Wigs cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

• If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.

• Returns are only accepted when you have received the wrong items.

 

LOST/STOLEN PACKAGES

• We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

• All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package. 

• If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS or UPS post office via WWW.USPS.COM or www.ups.com